Supervision protects clients by involving an impartial third party in the work of a counsellor and client. This helps reduce the risk of serious oversight and helps the counsellor to reflect on their own feelings, thoughts, behaviour and general approach with the client. Quality supervision ensures efficient, effective delivery of services. Good supervision leads to a decrease in complaints and concerns about the service and general performance through the identification of an employee’s training and development needs. Effective supervision results in increased staff retention which ensures continuity of care for residents. Service users will receive effective service, superior advocacy and quality ethical care.