Maybank innovation. ‘E’ stands for ‘Excellent and Efficiency’

          Maybank was established in 1960,
where it is a trade name for Malayan Banking Berhad. Today, Maybank is the
largest company by market capitalisation listed on the Malaysian Bourse (Bursa
Malaysia). Among the listed Malaysian companies, Maybank was rank as the first
and it is listed as top 500 leading companies of the world in the Forbes Global
2000. Besides, Maybank engaged with a network of over 2,100 offices in 17
countries worldwide. Their vision is to be the leading financial services
provider in the world, driven by passionately committed and innovative people,
creating value and serving communities While, their mission is to humanise
financial service by providing people with convenient access to financing, having
fair terms and pricing, advising customer based on their needs and being in the
heart of the community.


terms of core values, Maybank believe in core T.I.G.E.R values which is ‘T’
stands for ‘Teamwork’ where it is refers to work together as a team based on
mutual respect and dignity, ‘I’ stands for ‘Integrity’ which is explain by
honesty, professionalism and ethic when they are dealing with the people, ‘G’
stands for ‘Growth’ that represent their passion and constant improvement and
innovation. ‘E’ stands for ‘Excellent and Efficiency’ that shows they are
committed to deliver outstanding performance and superior services to the
customer. While, ‘R’ stands for ‘Relationship Building’ for continuously build
long-term and mutually beneficial partners.

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1.0 Maybank Sibu Central Branch


Malaysia, Maybank have 384 branch offices and more than 2,800 automated teller
machines. One of the branch office is Maybank Sibu Central Branch. It is
located opposite to the pos office and it is very strategic location as it is
in the middle of Sibu town. In terms of products and services, Maybank Group
including Maybank Sibu Central Branch offers a comprehensive range of products
and services includes commercial banking, investment banking, Islamic banking,
offshore banking, insurance, factoring, leasing and hire purchase, trustee
services, asset management, stock broking, nominee services, venture capital
and Internet banking.

2.0 Example of organizational chart of Maybank Group

to the latest news regarding the current development of Maybank, they just
introduce ‘facial and voice recognition’ capabilities for Maybank2U digital
banking. This development makes Maybank as the first bank in Malaysia to offer
three biometric login authentication features on a financial mobile application.
For the organization structure, all Maybank branch including Maybank Sibu
Central Branch followed the hierarchy level of management where the Chief Executive
Officer (CEO) as the top manager of the company and follow by middle manager
and first line manager.
















          Representing the Maybank Group, I
choose to interview the branch manager of Maybank Sibu Central Branch. He
currently working for Sibu Auto Finance Central specialize in marketing
department that also known as processing department. He is Mr. Frankie Wranthye
Anak Duin Dull. He has worked with Maybank for 13 years. He started his
education in a Diploma in Public Administration at UiTM. Then, continue his
Bachelor of Business Administration (Hons) Marketing also UiTM. He also has the
qualifications of Certified Credit Professional from Asian Institute of
Chartered Bankers.


manager is a job title that is used in organizations to denote an employee who
has certain responsibilities to lead functions or departments and employees.
The manager is assigned to a particular level on an organizational chart.
Employees who have the job title of manager have diverse responsibilities for
people and functions. The job description of a manager varies from organization
to organization depending on the responsibilities that are assigned to the job


manager’s prime responsibility is to lead the success of the company. His
actions should all be poised toward business growth. Companies hire managers to
run daily operations, coach employees, maintain quality control and ensure that
its products and services are fulfilling customer needs. Managers must
constantly review the company’s financial, budgetary and production goals. If
the company is falling short of its goals, it is up to the manager to make the
necessary adjustments to get back on track. A manager’s duty is to lead the
organization to success. Besides, the manager should lead the employees that is
under their control and monitoring them in order to make sure that everyone is
on the right track.



Frankie Wranthye has been in the field of accounting for a long period. He has
gone through a lot of experiences especially in leadership. He is a
well-prepared manager in terms of performing his responsibilities. In terms of
planning, Mr. Frankie come up with clear objectives before he come to his
employees. He will plan what should be done. For example, he will present how
much profit that the company should earn and how much sales that the company
must get. This way could help the department to establish programs for
achieving the goals and objectives. Besides, when everyone is clear with the
plan and programmes it will help the employees to understand it much better
especially their duties.



organizing, Mr. Frankie usually arrange and conduct a plan A and plan B for
every event or programme as a back-up plan as the first plan may be not work like
what they want. Other than that, he also recognizes the talent of the employees
in what they good at for specific tasks. He is also make sure the resources
that they have is good enough to allocate the resources in correct path for the
company. For example, he assigned the employees that is good in certain field
based on theirs specialize skill. This is to ensure that everything that must
be done are running smoothly and also to prevent problem occur related to the
job field in terms of duty and responsibilities.


to Mr. Frankie, leading is the most difficult part as a manager because to lead
people, we need to have a strong leadership skill as leading is same as to
convince and persuade people. For example, to lead his employees and to make
sure they in the right track, he always clarifies what he wants his employees
done. He also tries to be a good problem solver for his employees related to
their job or responsibilities. Besides, Mr. Frankie also delegates the
responsibilities based on the employee authority limits in certain cases. The
delegation of responsibilities not only as an opportunity for the employees to
improve themselves but also to overcome individual limitations in terms of
knowledge and skills.


terms of controlling, Mr. Frankie usually do a meeting once a week with his
employees. In order to know what going on for that week, how the progress of
their plan and so on. Besides that, he also can monitor his departments from
time to time to ensure that his employees in the right track. For example,
during the short meeting they can discuss about the performance of the
department within that week. They also can measure their potential in terms of
sales target and so on.

Mr. Frankie oversees relatively large departments that is consisting of several
smaller units where he is the middle manager between the top manager and the
lower manager. Besides, he uses his skills completely to carry out his
responsibilities as a manager in terms of conceptual skills and human skills
where he able to visualize the whole organization and help the organization to
achieve their goals and objectives. The four functions of management are
crucial for an organization to succeed. Therefore, these functions should be
properly developed and implemented for an organization to succeed.


















       Managers are usually in a better
position to influence and lead change. Manager is responsible for implementing
overall organizational plans so that organizational goals are achieved. In most
organizations, being a manager means a better compensation package and not
having to sit in a cubicle. Most importantly, there is nothing like the
satisfaction of helping an individual or team reach their goals and perform at
their best.


there is always a price to pay for the status and those extra rewards and
perks. The higher the position means the heavy the responsibilities. Same goes
to Mr. Frankie when it is related to responsibilities especially when work with
international company such as Maybank. Every position or level will face the
same thing to carry out their responsibilities.


Mr. Frankie, the major problem and challenges that he faces in his career is when
it comes to team conflicts. As managers, he wants his employees work as a team
and collaborate to achieve the goals. When one employee comes to him with
complaints about another employee, it puts the himself in a difficult position
of having to arbitrate the dispute. But it is important to distinguish between
task or personal conflict when alerted to a situation between team members. Task
conflict is proven to be healthy and lead to the consideration and development
of alternative ideas. Personal conflict however, is toxic on teams and must be
eliminated immediately. So, the effective solution for the problem is to
clarify team values early in the formation process such as aspirational
behaviours and team member support of the values as a compulsory requirement.


next challenge for Mr Frankie is dealing with underperforming employees. Not all
his employees will do their best. Some will have personal issues that interfere
with their work. Technically it is not his problem, but any issue that contributes
to an underperforming employee will be his problem. He need to help his
employees to cope with personal issues, such as provide motivation and counsel,
also steer them to appropriate resources inside or outside the company. Indirectly,
not only help his employees in terms of their personal issues but also increase
the productivity of the employees where they can contribute more and perform
better for the company.





that, getting the team to be productive also a challenge for Mr. Frankie as he
knows the key to success to make their team as productive as possible. This can
be a challenge because everyone is different, requires different levels of
attention, and works in different ways. So, Mr. Frankie must be professional
when it is coming about his employees to build a productive team. As a manager,
what he must do is create environment that is good for everyone which is find
out what works best and adjust accordingly. At the same time, he need to be
fair in terms of delegates the task and responsibilities to his employees.


the challenge that Mr. Frankie face is managing and implementing change.
Implementing change often mean role changes. As we know, work now is highly
volatile and competitive. To keep their edge and make them remain profitable,
he need to continuously discover and adapt with the changes as naturally change
will bring uncertainty and always affect the decision making. To overcome this
challenge, he need to determine what training is needed and ensure the resource
is available for that situation. Creating the right conditions for change will
ultimately work as a foundation for a smooth transition into a new process or




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