Hotel guest questionnaireDid you stay in a luxurious hotel (4/5 stars) in the past 12 months?? Yes? NoIf you answered no, the questionnaire for you it’s over. If you answered yes you’ll be able to begin the questionnaire.Part I- Demographic Characteristics1. How old are you? ___________2. In which country do you reside? ___________Part II1. What was the last 4/ 5 star hotel where you stayed in the last 12 months? (Name of the hotel and location please) ________________________________2. Why did you choose this hotel?? Technological amenities ? Services and facilities? Price/Quality? Location? Website review? Others__________________3.
What was the main reason of your tour in your last stayed in a luxurious hotel?? Business? Holiday? Business and holiday? Others __________________4. Importance and satisfaction with technologies according your last upscale hotel stay. Please rate the technologies below according an importance scale from 1 to 7. 1 means not important at all; 7 means very important to have a good experience.Please answer with a circle Not Important Very ImportantIn- room Technologies: Cable/satellite TV LCD Television Video gaming on demand CD/DVD Player Movie on demand Alarm Clock Mini Bar Air Conditioning IHome: with iPod hub & radio Wireless Internet Fixed &portable telephones In-Room Electronic Safe Voice Mail TV-Speakers /Music in WC In-Mirror TV on the bathroom Hair dryer Coffee/Tea making facilities Net center 24 hours Wi-Fi access in public areas 5. Are you happy with the technologies that you found in your last 4/5 star hotel stay?? Yes? No6. Do you feel that available technologies in your last 4/5 star hotel had a positive impact on your experience? ? Yes, but I’d wish to modification a number of them by new technologies to own a better/different expertise.
? Yes, however I’d wish to add new technologies to own a better/different expertise.? Yes, the obtainable technologies were enough to provide me better expertise and I’d not modification or add anything.? No, I would like new technologies, a lot of advanced; the obtainable ones not had a positive impact on my experience.? Not at all, the obtainable technologies had a negative impact on my expertise, they were terribly superannuated.7. If you have all the following choices available to do the Check-in, which one would do you choose?? Front desk? Self -service Check-in Kiosks ? Smartphone Application ? Other______________8. If you have all the following choices available to do the Check-out, which one would do you choose?? Front desk ? Self- service Check-out Kiosks? Smartphone application? Check-out system through TV ? Other___________________________9.
If you have all the following choices available to control the room (air conditioning, heating systems, music, tv, lighting, curtains and lighting,) which one would do you prefer?? Tablet or iPad? Smartphone application? TV Remote Control? Other_______________________10. If you have all the following choices available to order room service or to make a restaurant reservation, which one would do you like better?? Hotel Room Phone ? Tablet or iPad ? Smartphone application? Other ______________________11. Please order the following technologies according your priority. (1) Is the most important for you and (8) is the least important.? Wi-fi (Free -High Speed Internet) ? Tablet or iPad in the guest room? Xbox with kinect sensor? In-room check-out system via TV ? Interative TV? Mirror or table touch screen ? Interactive walls? Cell phone as Key 12. The availability of new guest room technologies impacts my decision in choosing a hotel.
Strongly Disagree Strongly Agree1 2 3 4 5 6 713. I am willing to pay extra for a guest room which has the latest technologies.Strongly Disagree Strongly Agree1 2 3 4 5 6 714.
Are you looking for a different experience in terms of your stay?? Yes ? No
