BUSINESS COMMUNICATION.
TYPES OF INFORMATIONVerbal information.This is literally face to face which is seen as the best way to communicate because there is less effect of misunderstanding however it is not always possible to meet in person.Written information.This involves any type of message that makes use of the written word for example use of memos.On-screen information.This is information that is provided through television, computer, DVD etc. Multimedia information.
This is information that can only be delivered through texts on a traditional print platform, such as newspapers and magazines.it is used to communicate a business message on multiple platforms.PURPOSE OF INFORMATIONTo help in commanding orders to employees.To build relationship between different organizations.To help in understanding rules and policies (transfer of knowledge).
Evaluation of business activities.Best source of providing information.Effective communication.Guidance to be given to workers about safety and security during the job.SOURCES OF INFORMATIONExternal sources.
Print InformationThe category of print covers not only a vast array of books and periodicals, but also includes microfilm and microfiche, newsletters, and other subcategories.Television and Radio MediaThis source of business information is perhaps the least helpful of the various external sources available to small business owners.Online InformationAs we advance into the first decade of the 21st century, the ever-greater speed and scope of the Internet is beginning to turn the Web into the most powerful source of information for the small business.so it has made it easier to achieve information than actually searching newspapers or trade magazines. Search skills, of course, must be developed, but the small business owner can practice this art in the evenings when libraries and bookstores are closed.
Internal sources.This is information which is only available to the business. This information will be private and accurate. Internal information may take the form of sales figures, personnel records, customer records, and financial documents such as trading, profit and loss accounts and the balance sheet.
